The Ambulatory Team Lead is responsible for overseeing and leading day-to-day operations and supporting clinical and administrative staff. This role ensures efficient clinic operations, and serves as a liaison between providers, staff, and management promoting efficiency, compliance, and positive patient experience.

Team Leadership:

• Serve as the first point of contact for staff issues and workflow questions.
• Lead and support front desk staff and other team members.
• Monitor daily operations and support the Practice Manager and/or Office Manager in delegating tasks

Operations & Workflow:

• Ensure efficient patient scheduling, check-in/check-out, and front desk coverage.
• Oversee medical records management, scheduling, insurance verifications, and prior authorizations.
• Troubleshoot scheduling conflicts or operational disruptions.

Patient experience:

• Model and promote excellent patient service and satisfaction.
• Address escalated patient concerns and resolve issues promptly.

Compliance & Standards:

• Ensure staff follow HIPAA, OSHA and SOX guidelines and office policies.
• Support quality initiatives and monitor consistency in documentation and patient interaction.
• Participate in audits and help implement compliance improvements.
• Assist with incident reporting and follow-up

Collaboration:

• Assist with onboarding new hires and orienting them to practice standards

Administrative Duties

• Manage supply inventory and order clinical/office materials
• Assist manager with payroll/timekeeping and schedule adjustments
• Collaborate with billing and referral teams to resolve issues

Education: High school diploma or GED required; associate’s or bachelor’s degree preferred.

Experience Industry: Healthcare

Experience: 

• Minimum 3 years of experience in a medical office setting.
• Prior experience in a lead or supervisory role strongly preferred.

Skills/Abilities:

• Strong understanding of medical office systems, EMRs (e.g., Epic, Athena), and scheduling protocols.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.