The Clinical Onboarding Specialist effectively manages the onboarding process to successfully integrate a clinician into a new position by managing them through the onboarding process. This includes the intake process, and follow-up to ensure clinician is cleared to start on proposed target start date.

• Serve as the initial point of contact for the practice/region and initiate appropriate notifications and steps as required for successful clinician integration. 
• Establishes and maintains a positive relationship with each clinician throughout their onboarding and provides a detailed overview of the process, expectations, timelines and required documents, signatures, and tasks.  
• Collaborate with internal Privileging team on status of hospital privileging applications for new and existing clinicians and communicate updates with clinicians as needed.  
• Maintain and update applicant tracking system and credentialing database with status and necessary data elements.
• Document all tasks, phone calls, emails and other forms of communication during the credentialing process in the database.
• Escalate all issues to the appropriate members of the management staff, region, and/or team members as necessary.  
• Coordinates between the clinician and the organization/practice and ensures compliance and successful integration. 
• Designs and develops day-to-day solutions by providing expert counsel and accurate/timely information to the business. 
• Reviews and monitors the onboarding timeline and tracks the clinician status to ensure onboarding steps are coordinated and appropriately communicated to all departments within the committed timeframe. 
• Expedites all incoming questions/problems generated by the clinician in the onboarding process. 
• Investigates and attempts resolution of communication or process issues affecting the onboarding of the clinician or the requirements of applicable departments. 
• Participates in divisional huddles meetings.  
• Identifies, recommends, and implements onboarding process changes as opportunities for improvement. 
• Provides cumulative status reports to the Medical Director and Practice Associate Vice President on all components of the onboarding process.
• Updates appropriate systems to ensure proper tracking, reporting and communication. 
• Closes out all components of the new hire integration including but not limited to reimbursement of onboarding expenses, and submission of final hire paperwork. 
• Perform other duties as assigned or requested. 

Education/Experience: 

• Bachelor’s degree (B.A.) from a four-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience  
• 1-2 years related experience and/or training; or equivalent combination of education and experience
• Experience with Medical processes (credentialing and privileges)

Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Superior customer service skills
• Ability to be diplomatic and strong problem-solving skills
• Strong organizational skills and ability to multi-task
• Ability to be flexible and adapt to new priorities
• Ability to be objective and pro-actively confront issues
• Ability to work independently as well as part of a team
• Ability to work well under pressure and manage critical deadlines
• Ask appropriate questions that uncover underlying issues

Software: 

• Proficiency wth Outlook, Word, Excel
• Familairy with applicant tracking systems and business databases.