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    Pediatrix & Obstetrix Careers

    Per Diem Patient Services Associate (MFM Office)

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    Requisition ID:
    53983
    Location:
    2055 N HIGH ST STE 230, Denver, CO 80205
    Type:
    Per Diem
    Category:
    Practice Operations

    Job Details

    The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities.  PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services.  The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.  

    Requirements

    Patient Reception & Check-In/Check-Out

    • Welcome patients and visitors in a professional, friendly manner.
    • Register and check in patients; verify demographic and insurance information.
    • Collect copayments and outstanding balances.
    • Schedule follow-up appointments and provide visit summaries or referrals as needed

    Scheduling & Communication

    • Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
    • Confirm, reschedule, and communicate changes or delays promptly.
    • Manage high-volume incoming calls using proper telephone etiquette.
    • Record accurate messages and route inquiries to appropriate team members.
    • Coordinate communication between patients, providers, and staff.

    Insurance & Billing Support

    • Review and update patient demographics and insurance information.
    • Verify insurance eligibility and benefits prior to appointments.
    • Obtain and document pre-authorizations and referrals as required.
    • Communicate coverage issues or policy changes to patients before visits.
    • Assist patients with insurance inquiries and time of service payment expectations.
    • Maintain knowledge of insurance requirements, including managed care and government programs.

    Administrative Support

    • Prepare daily clinic schedules and complete chart prep for upcoming appointments.
    • Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

    Customer Service & Compliance

    • Provide compassionate assistance and resolve patient concerns promptly.
    • Ensure patient confidentiality and compliance with HIPAA regulations.
    • Contribute to a clean, safe, and welcoming environment.

    Qualifications

    Education:

    • High school diploma or general education degree (GED): or equivalent combination of education and experience.

    Experience Industry: Healthcare

    Experience: 

    • 2-3 years recent experience in a related position in medical office setting preferred
    • Strong computer knowledge (Microsoft office) preferred
    • Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred

    Skills/Abilities:

    • Knowledge of medical terminology
    • Superior customer service skills
    • Excellent verbal and written communication
    • Ability to work in a fast-paced environment
    • Ability to work on multiple projects at one time
    • Ability to work as a team player
    • Ability to prioritize responsibilities and meet deadlines
    • Ability to work in a high stress environment.

    Benefits and Compensation

    Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU. 

     

    Pay Range (Base Pay): $19.29-$28.12 per hour 

    Starting Pay Range (Base Pay): $22.00-$25.00 per hour 

    Per-diem is defined as team members who are scheduled as needed and not on a consistent basis.   

    Health Insurance: Pediatrix does not offer health insurance for team members in a Per Diem role.   

    Other Benefits: Employee Assistance Program (EAP) 

    Retirement Benefits: Pediatrix does not offer retirement benefits for team members in a Per Diem role.   

    Paid Time Off: Pediatrix does not offer paid time off for team members in a Per Diem role.   

    Paid Sick Leave:   

    Eligible per-diem team members will accrue one hour of sick time for every 30 hours worked in Colorado. Team members begin to accrue sick leave upon hire. Eligible team members continue to accrue paid sick leave as they work up to the maximum accrual cap of 48 hours. At the end of the benefit year, up to 48 hours of unused PSL may carry over into the subsequent calendar year. 

    NOTE: The Company will not pay team members for unused sick leave upon termination of employment.  

    Method of Application: Apply online at www.joinpediatrix.com    

    Application Window: Application window is expected to close within 30 days; however, position will remain open until filled. 

    Pediatrix is an Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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    Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site.

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