The Billing & Collections Specialist reports to the Billing & Collections Manager. The Billing & Collections Specialist is responsible for the Billing and Collection functions including invoicing customers, collections, researching, analyzing, and resolving issues, reporting customer balances to managements and operations. This position will participate and assist in project or process initiatives to continually improve upon to reduce DSO and increase cash collections while maintaining strong customer relationships.

• Ensures timely and accurate invoicing, aligning with industry best practices.
• Reduce and maintain unbillable balance month over month to align with target goals.
• Minimize and maintain collection balances by ensuring timely and accurate resolutions.
• Analyze and identify trends and track customer behaviors.
• Assist in opportunities and process improvements for best practices to include standardization and documentation of processes.
• Assist in month-end close as it pertains to Billing, and Collections.
• Work collaboratively with a variety of individuals within the department, company, and customers.
• Establish a culture of accountability to achieve operational excellence.
• Provide daily/weekly operational analysis to manager and team.
• Assist in all internal and external audit request as it pertains to the Hospital Contract Team (Billing and Collections).
• Assist with all other duties and special projects as needed and exhibit flexibility and willingness to take on additional responsibilities as they are identified to assist with projects as needed.

Education/Experience:

• Bachelor’s degree in Accounting, Finance, or related field; or equivalent experience
• 3+ years of experience in Billing, Cash Application and Collection responsibilities
• 1+ years of process improvement implementation experience

Knowledge/Skills:

• Superior interpersonal, written, and verbal communication skills
• Detail oriented with strong analytical skills with a commitment to quality, accuracy, and continuous improvement
• Results driven individual with a proven track record
• Exceptional organizational and time management skills to meet deadlines and commitments
• Adaptable to a faster-than-average pace with the ability to learn quickly, thoroughly, and can recognize and adjust to change
• Ability to work as part of a team as well as independently
• Ability to work cross-functionally and with a wide range of employees with different skill sets
• Ability to establish relationships across the organization and at various hierarchical levels
• Ability to lead and motivate others to support objectives and mission and to achieve goals set out (even if not direct reports)
• Ability to listen and seek clarification; meet commitments; and maintain confidentiality

Software:

• Strong Microsoft Office, particularly Excel (Pivot Table, V-lookup)